RULES FOR USE OF THE APARTMENT - HOLIDAY HOUSE
Dear Guest,
below we provide the contents of the regulations for the use of the apartment - holiday house. ApartmentsArena.it is available for any need for clarification.
GENERAL RULES
● Guests are advised to use the property and all its existing equipment in the indoor and outdoor spaces, with care and scrupulousness, while preserving their integrity.
● It is recommended to maintain a diligent and respectful behavior, so as not to disturb the guests of the neighboring apartments.
CHECK-IN AND CHECK-OUT
● The apartment will be available to the guest from 03.00 p.m. on the day of arrival and must be left by max. 10.00 a.m. on the day of departure. Rates are per day regardless of the time of entry.
● It is mandatory to provide ApartmentsArena.it with a copy of a valid identity document for each Guest who will stay there.
● The local tourist tax varies depending on the municipality and is not included in the accommodation rate.
● It is recommended to carefully keep the keys / access cards to the apartment and the residence entrances. Any loss of the key will result in a charge to be paid by the guest for an amount equal to € 30,00 for each key / card.
● It is the guest's responsibility to ensure that all doors and windows are properly closed before leaving the property. Any damage resulting from negligence will be charged to the guest.
PROHIBITIONS
● It is strictly forbidden to smoke inside the apartment. Failure to comply with this prohibition, to protect the correct state of the property, will result in a penalty to be paid by the final guest.
● Pets are not allowed, both inside the apartment and in the common areas of all the residence and apartments
● Unaccompanied minors are not allowed to stay at the property.
● Reservations from guests under the age of 25 will not be accepted.
● Parents of children or teenagers, or whoever exercises parental responsibility, are responsible for the acts performed by minors in the areas inside the apartment and in all common areas of the residence. They are required to supervise them, making sure that they maintain a correct and respectful behavior towards other guests
TIMETABLES
● In the time slot between 10.00 p.m. and 8.00 a.m. the kind Guests are asked to observe a behavior appropriate to ensure that the rest of the other neighboring guests are not disturbed (including the high tone of voice, the use of clogs or noisy shoes in the rooms, or slamming doors or other noises). Between 10.00 p.m. and 8.00 a.m. the use of TV or music is allowed only with moderate volume, so as not to disturb neighboring guests.
● It is forbidden to hold parties with music or organize events in the house.
DEPOSIT
● Upon confirmation of booking is required a deposit starting from € 300,00 for apartments and higher amounts for the villas, by pre-authorization on a credit card, to protect the property in the event of any damage or loss caused by the guests or interventions by third parties resulting from the Guest’s negligence.
The deposit will be automatically reversed within 72 hours after departure, following a thorough check of the apartment by one of our representatives.
● Any damage caused to the furnishing components of the apartment or shortages in the supplied equipment will be charged to the guest.
● ApartmentsArena.it disclaims any responsibility and cannot refund anything for guests' property left inside the apartment or in the common areas of the residence.
FAILURES OR MALFUNCTIONS AND ASSISTANCE
● For emergencies, during your stay you can contact our assistance 24 hours a day to this number +39 3317498252
● Should the guest encounter a failure or malfunction or damage during their stay, they are required to promptly report it, within 24 hours, to the ApartmentsArena.it office, reporting a detailed description of the problem, preferably accompanied by photos or videos.
● Contact details for reports:
24 hours a day to this number +39 351 324 4830 (whatsapp message)
or by email during office time 9-18: [email protected]
● Any damage detected and not properly reported in the manner and on schedule, will be charged to the guest.
● Any damage caused by the Guest to the property (internally or externally), to the furnishing components of the apartment or shortages in the initial equipment supplied, will be charged to the guest..
CLEANING AND LINEN
● The final cleaning of the property will be carried out by the staff of ApartmentsArena.it. Guests are advised, during their stay, to use all the equipment of the apartment with care, to treat it with care and to leave it as tidy as possible, according to the good rules of diligence of a good family man.
● Should it be necessary to carry out a more thorough cleaning, for any conduct of neglect of the guest during the stay, ApartmentsArena.it reserves the right to charge the guest an additional amount for any extraordinary cleaning.
● Linen is supplied to the apartment with a complete set of sheets, towels and blankets for each guest (see inventory below). It is forbidden to take away the linen
● Any missing linen from the apartment will be charged to the final account by the guest.
GENERAL ACCESSORIES:
● Guests are kindly requested to respect proper waste separation and, at the end of their stay, to dispose of recyclable materials at the designated collection points. Any damage or shortages caused to the equipment provided will be charged to the guest.
The guest declares to have read and accepted the contents of this regulation.
